Question 1

What payment methods do you accept?

Accepted Answer

I accept cash, personal checks, Venmo, or Zelle.  I do not accept cashier’s checks, money orders, or Paypal.

Question 2

Why do you charge a non-refundable initial payment?

Accepted Answer

The non-refundable initial payment is to secure my time and services with you and to prevent other potential clients from taking your spot.  It also helps me to prevent any accidental double bookings or unnecessary confusion.

Question 3

What is your cancellation policy?

Accepted Answer

I have a 24-hour cancellation policy.  If you have to cancel and/or reschedule your photoshoot, you generally have until 24 hours leading up to the photoshoot to notify me without incurring any additional cancellation fees.

Cancellations and requests for rescheduling occurring less than 24 hours leading up to the photoshoot will incur a $30 cancellation/rescheduling fee, with some exceptions.

*Note: This is not the full cancellation policy. To view the full policy, please send a request via email.

Question 4

Do you offer any discounts?

Accepted Answer

Yes!  I offer group booking discounts as well as retired and active military/first responder discounts!

Question 5

Do I need to provide proof to receive a discount?

Accepted Answer

Yes.  Retired and active military/first responder families must provide proof with an I.D. card, retirement certificate, or any other formal documentation.  Pictures, photocopies, or scans are acceptable and will be kept confidential.

Groups do not need to provide proof.

Question 6

How do Military/First Responder discounts work?

Accepted Answer

Immediate families of active and retired military service members can receive up to a 25% discount upon showing proof of service via an I.D. card, retirement certificate, or other formal documentation.  This applies to members of any branch of the military, law enforcement officers, fire fighters, paramedics, EMT's, etc.

Question 7

How do group booking discounts work?

Accepted Answer

If you know other people who are also looking for portraits, you can book photoshoots as a group and receive 5% OFF per client, up to 20% (4 clients).  For example, if there are 3 clients in a group, each client will receive 15% off their desired photoshoot package.  A minimum of 2 clients is required to receive a group discount.

Individual client scheduling will still have to take place in order to more easily accommodate each client's availability and needs.  However, if all members of the group would like to take photos together, please let me know which group member's shoot you all would like to join together on!

Question 8

What is the best way to contact you?

Accepted Answer

If you have any questions or concerns, the best way to contact me is via email at prestonleephotos@gmail.com